Terms and conditions of the service

Legal Information

The present general conditions of sale are applicable to all the commercial transactions carried out on our website www.elinapilates.com, domain owned by Pitk S.L., a company legally incorporated in Spain (VATIN: B31775091).

Pitk S.L. reserves the right to modify the commercial offer of the website at any time (modifications about products, prices, promotions and other commercial and service conditions). Such modification will not apply to the contracts already done.

Pitk S.L. daily strives to offer updated, accurate and typographical error free information. In the event that such a kind of errors occurred at any time, it would be immediately corrected. If there was a typographical error in any of the displayed prices and some customer would have made the purchasing decision based on that error, Pitk S.L. will notify the customer the error and the customer will have the right to cancel his purchase at no cost on his part.

The contents of the www.elinapilates.com website, could, sometimes, display provisional information about the nature of some products. In the event that the provided information wouldn´t correspond to the characteristics of the product, the customer will have the right to cancel his purchase at no cost on his part.

Pitk S.L. is not responsible, directly or indirectly, for any of the information, content, statements and expressions contained in the products marketed by www.elinapilates.com. This information passes at all the times to the manufacturers or distributor of such products. The customer understands that Pitk S.L. is a mere intermediary between him and the said manufacturer or distributor.

1. Identification and Activity of Pitk S.L.

Pitk S.L. with address at Pol. Ind. Noain-Esquiroz Calle P 22 31110 Noain (Navarra, Spain), (VATIN: B31775091), VAT REGISTRATION N. ESB31775091, inscribed in the Mercantile Registry of Navarra, 2003 Diary, 1132 Seat, in compliance with the provisions of the Law 34/2002 of July 11 on Services of the Information Society and Electronic Commerce, informs that is the owner in full domain of the www.elinapilates.com website.

2. Security and Confidentiality

Pitk S.L. guarantees the security and confidentiality in all its communications with its clients.

Pitk S.L. guarantees the protection and confidentiality of the personal, home, payment and any other kind of data provided to us by our customers in accordance with the Organic Law 15/1999, of December 13 on Personal Data Protection.

All the data provided by our customers to Pitk S.L. or its employees, will be included in an automated personal data file created and maintained under the responsibility of Pitk S.L.

In compliance with the provisions of the Organic Law 5/1992, of October 29, modified by the Organic Law 15/1.999, of December 13 on Personal Data Protection (Protección de Datos de Carácter Personal (LOPDP)), the date subject to treatment that the user provides to Pitk S.L., either through "My account" section or through the "Sign up" section, cannot be used for purposes incompatible with those which the data had been collected for.

Pitk S.L. commits to treat such data in a confidential manner and in accordance with the content of the aforementioned Legal Text. Any other use of the data other than those mentioned, will require previous and express consent of the user.

The user may access to such files at any time, in order to request and obtain the rectification, cancellation, modification or opposition of his personal data, by sending a letter to the previously described registered address of Pitk S.L.

We also inform you, that by completing the customer registration forms in our website, you personal data will be incorporated to our automated files with the sole purpose of providing you with the required service. You have the right to access to them at all times, to make the necessary modifications in the "My account" section, once it has been authenticated. On the other hand, if you wish the deletion of such data, you must request it through our Customer Service, [email protected].

The website of the www.elinapilates.com store, is registered with the web sites identification authorities to allow your browser to confirm the identity of the elinapilates.com store before any transmission is sent. With this technology:

  • The identity of our site is automatically confirmed prior to the transmission of any customers information requested to complete an online order.
  • Your data reach the desired target or your browser notifies you (before sending any personal information) that the site may not be safe and it should be avoided.

It is our commitment to follow the guidelines set by the legislation on personal data protection, especially regarding to the rights of information, access, rectification and cancellation of data.

For the use of our website is necessary to use cookies which are stored in the memory of the hard disk drive. Cookies are used for generating purchases statistics of www.elinapilates.com. If you wish so, you can configure your browser to be warned on screen about the reception of cookies and to prevent the installation of cookies on your hard disk drive. For further information, please refer to your browsers instructions and manuals.

3. Business Communications

When signing up as Pitk S.L. customer, you have the option to accept to receive our newsletters. By accepting it, you allow to Pitk S.L. to periodically send you notifications via email. In each sent notification, Pitk S.L. will offer the option to unsubscribe automatically. In the same way, the customer will always have the option to unsubscribe from his personal customer area. Pitk S.L. will never send notifications to the users non-subscribed to the notifications.

Pitk S.L. will never cede his DB to third parties and undertakes to store and process your personal data with the necessary security measures to prevent unauthorized persons from accessing them. However, Pitk S.L. reserves the right to send special offers to its users, which third parties make exclusively to Pitk S.L. customers, by email

4. Obligations of the user and/or customer

The user and/or customer of www.elinapilates.com agrees at all times to provide accurate information on the requested data in the user registration form, and to keep them updated at all times.

Likewise, he undertakes to keep his personal password of our website confidential and with the greatest diligence.

In the event of the sale or marketing of products in our website that require the buyer to have a certain age according to the legislation in force in his country of origin, the buyer states that he complies with such requirement to formalize the purchase.

5. Applicable Legislation and Competent Jurisdiction

The sales made with Pitk S.L. are subject to the Spanish legislation.

The present Terms of Sale are governed by the Spanish law. The parties are subject to the Courts and Tribunals of Pamplona (Navarra) for the resolution of the conflicts and with the resignation to any other jurisdiction.

In case of disagreement in the explanation, interpretation o breach of this contract / budget, its grantors will be subject to the Courts and Tribunals of Pamplona (Navarra).

Pitk reserves the right to make any changes it deems appropriate in the established Terms and Conditions. The modifications will be included prominently in the www.elinapilates.com web.


We send orders to our customers through the transportation company DB Schenker.

Preparation and Delivery

The usual delivery time in Spain is 24h to 72h.
The usual delivery time for the rest of European countries is 7/10 business days.

We deliver our products to:


  • Spain Peninsula
  • Balearic Islands
  • Canary Islands

For shipments to the Canary Islands, please contact us using this link or the phone number +34 948 310 791.


  • Albania
  • Germany
  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Denmark
  • Slovakia
  • Slovenia
  • Estonia
  • Finland
  • France
  • Greece
  • Netherlands
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Macedonia
  • Montenegro
  • Norway
  • Poland
  • Portugal
  • United Kingdom (Northern Ireland)
  • Czech Republic
  • Romania
  • Serbia
  • Sweden

Shipping Costs

Shipping costs for Spain Peninsula and the Balearic Islands are:

  • Orders under €60 (VAT included): €4.95 (VAT included)
  • Orders over €60 (VAT included): FREE Shipping

Shipping costs to Europe vary depending on the weight and destination of the order.

Delivery of Heavy or Bulky Products

Deliveries of packages over 10 Kg or bulky will be made to the curb.
If special unloading conditions are required, please notify us before shipment so that we can provide a special delivery quote.
You can contact us using this link or by phone at +34 948 310 791.

Special unloading conditions include:

  • Any package over 10 Kg or bulky.
  • When there is no elevator or staircase access prevents the delivery of goods.
  • Delivery on specific days.
  • If there are restricted access areas.
  • If access is limited to residents, private areas, or gated communities, etc.
  • If the area requires authorization from the City Hall (for bulky or heavy transportation, special measurements, circulation schedules, etc.).
  • If the area requires prior reservation for loading and unloading.
  • Areas where heavy trucks with platforms cannot circulate. Trucks weighing 3,500kg, etc.
  • If there are restricted traffic hours.
  • If there are curbs, bollards, containers, small or narrow access paths, etc.
  • If the passage is single-lane or of any other type that prevents parking and stopping the vehicle for unloading.
  • If the street is pedestrian-only.

Warranty and Returns

Important information

At Elina Pilates, we care about your satisfaction and want to provide you with a hassle-free shopping experience. That's why we provide the following information about our warranty and the right of withdrawal so that you are fully informed.


The company guarantees that all new equipment and materials are free from manufacturing defects, subject to the manufacturing terms mentioned below. This warranty becomes effective on the date of the original purchase invoice. Repaired or replaced parts under the terms of this warranty will be guaranteed for the remainder of the original warranty period. It is the buyer's responsibility to notify the company of any change in contact information. This will ensure that, in the unlikely event of a safety recall, the company can contact you immediately.

10 Year Warranty

Wooden frame of all commercial Reformers, Cadillac, Ladder, Combo Chairs, and Wall Boards.
Aluminum frames of all commercial Reformers.

5 Year Warranty

Wooden or aluminum frame of the Lignum and Nubium Reformer models

3 Year Warranty

Domo Reformer model frame.

2 Year Warranty

Two years of warranty for all other parts.

This warranty applies to the equipment:

  • As long as the equipment remains in the possession of the original buyer and proof of purchase is provided.
  • If it is warranted within the specific part's warranty period.
  • If upgrades are made as required by the company.

This warranty will be void and without effect if:

  • All safety, maintenance, and usage instructions are not followed as specified in the equipment manuals.
  • The equipment is used for any purpose other than its intended use, or is stored or used outdoors or in environments without proper temperature/humidity control.
  • A home reformer is used in Pilates studios, fitness or health clubs, gyms, spas, or any other type of commercial fitness facility.
  • The equipment has been subjected to an accident, misuse, abuse, improper maintenance, or any unauthorized modification by the company.
  • If you do not change the springs on spring-based equipment (Reformers, Cadillacs, Chairs, Towers, Wall Units, Wall Boards, etc.) every two (2) years, this warranty may be voided.
  • This warranty does not cover damage to the finish of any equipment or shipping costs, customs clearance costs (if applicable), or any costs incurred in the installation, repair, or replacement of parts sent under the provisions of this warranty.

Fabric and Upholstery on Equipment

The fabric or upholstery of our equipment is of the best quality on the market and is subject to a 90/day warranty after receipt of the product. This warranty does not cover cuts, burns, stains, dirt, damage caused by pets, damage to the fabric caused by abrasive, corrosive, or chemical cleaning products, or damage caused by any unreasonable use. Proof of damage may be required. If the same fabric is not available, the company will provide equivalent fabric.


At its discretion, Elina Pilates undertakes to repair or replace warranty parts, provided that the failure is due to a manufacturing or material defect and that such failure occurs and is reported to the company within the warranty-particular period.

The company guarantees that all new equipment and materials are free from manufacturing defects, subject to the manufacturing terms mentioned below. This warranty will be valid from the date of the original purchase invoice. Repaired or replaced parts under this warranty will be covered for the remainder of the original warranty period. It is the buyer's responsibility to inform the company of any changes in contact information, thus ensuring that, in the unlikely event of a safety recall, the company can contact you immediately.

For further questions and support, please contact us at [email protected].

Return Policy

Please note that items can only be returned if purchased directly from Elina Pilates®. If you purchased your product through a distributor, reseller, or external retailer, we recommend contacting them directly to handle the return.

We have a 30-day return policy from the shipping date.

In order for a return to be processed, the product must be in the same condition it was delivered, in its original state, in the original packaging, with all instructions, documentation, and accessories in their original condition, and must be unused.

A proof of purchase must be provided along with any return.

If the product meets the above requirements, please contact our Elina Pilates® Customer Service to initiate the return process at [email protected].

Once your return is approved, you will be provided with a Return Merchandise Authorization (RMA) number, which must be prominently placed on the exterior of the equipment. Products returned without an RMA number or without a clearly marked return authorization number on the outside of the package will not be processed. All returns must be received within 30 days from the date of purchase to be accepted.

The customer will be responsible for the return shipping costs, as well as any damage or loss that may occur during the equipment return.

Any product sent cash on delivery will be rejected.


Unless covered by warranties, the following cannot be refunded:

  • Custom products: those ordered with special upholstery.
  • Equipment: Cadillac, Cadillac-Reformer, Reformer, Ladder Barrel, Combo Chair, Wall Unit, Wall Board Onne, Ped&Pull, Spine, Arcos, Arc, Triangle, Mat, Towers.
  • Special equipment configurations.
  • Accessories and spare parts.
  • Special shipments.
  • Amounts collected for the reservation of the goods.

Warranty Return Procedure

To process a warranty-based return, it must be pre-approved by our Elina Pilates® Customer Service. We ask that you contact us via email at [email protected], where our technical service will determine whether the issue is covered by the warranty or not.

In the event that an item is returned to Elina Pilates® that is not covered by the warranty or does not meet the return conditions set forth, the buyer will be solely and fully responsible for the transportation and insurance costs to return the product to the sender.

If the item arrived damaged, it is essential to make a note of it on the transport slip, indicating all that is damaged and noting on the slip "Damaged goods, pending inspection."

Any defective product can be returned and replaced with the same item, per the product warranty. If we choose to repair or replace the equipment, this may require your product to be returned for inspection and analysis at our facilities before sending the replacement product.

In the case of receiving an item you did not order, Elina Pilates® will cover the return shipping cost. However, the return conditions will be the same as those previously stated: the merchandise must be in the same condition as when delivered, in its original packaging, retaining instructions, documentation, accessories in their original condition, and must be unused.

Once your return has been received, inspected, and processed, and is definitively approved, you will be promptly refunded the amount of the equipment.

It is important to send the notice of your exercise of the right of withdrawal before the corresponding deadline expires.

Right of Withdrawal Procedure

Once we receive your withdrawal notice and verify that everything is in order, we will proceed to refund all payments received, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method we offer). The refund will be made using the same means of payment that you used for the initial transaction unless otherwise agreed. In any case, you will not incur any fees as a result of the refund. We may withhold the refund until we have received the goods back or until you have provided proof of return of the goods, whichever comes first.

You must return the goods to us or hand them over to us without undue delay and, in any event, no later than 14 days from the date on which you inform us of your decision to withdraw from the contract. Please note that you will bear the direct cost of returning the goods. Furthermore, you will be solely responsible for any decrease in the value of the goods resulting from handling other than what is necessary to determine their nature, characteristics, and functioning.

Withdrawal Model:

If you want to notify us of your withdrawal, you can send an email to Pitk Pelotas S.L. at [email protected]

Pitk Pelotas S.L.
Pol. Ind. Noáin-Esquíroz Calle P Nº22
31110 Noáin (Navarra, Spain)
Email: [email protected].
Phone: +34 948 310 791

By means of this document, I/we(*) hereby notify/notify(*) that I/we(*) withdraw from our(*) contract for the sale of the following good/service(*) of the following service:

  • Order date/received on (*):
    • Name of the consumer and user or consumers and users:
  • Address of the consumer/s and user/s:
  • Consumer/s and user/s signature (only if this withdrawal is submitted on paper):
  • Date:[Current date]
  • (*) Delete as appropriate.

Return of Defective Products

ANY DAMAGE TO THE PRODUCT or missing and/or incorrect items must be reported within 48 hours of receiving the order. In such cases, the buyer will be entitled to a refund of the price of defective products or products delivered that do not correspond to the order.

To proceed with the return of such products, the buyer must follow the same procedure established in the "Right of Withdrawal" section. It is important to note that the buyer will not be responsible for the return costs of these products, provided that the buyer has followed the established procedure and met the requirements set forth in these General Conditions. Pitk Pelotas S.L. will refund the price paid for the returned products that are defective or that do not correspond to the order made by the buyer, as long as the buyer has followed the established procedure and met the requirements set forth in these General Conditions.

In the event that the product arrives with any visible signs of damage to the packaging or breakage, it is essential to report it. All deliveries are subject to our "General Delivery Conditions," and any customer claims must strictly adhere to the carrier's requirements, i.e.:

  • If the merchandise arrives damaged, you must make note of it on the delivery slip, indicating everything that is damaged and noting on the slip "Damaged goods, pending inspection."
  • The claim must be received within 24-48 hours from the receipt of the merchandise.
  • Photographs of the damaged boxes, as well as photographs of their labels.
  • Photographs of the damaged pieces, clearly sufficient to support the claim.

Failure to meet the above points may result in the transport company denying any claim, and we will not be able to assist you. Pitk Pelotas S.L. cannot assume responsibility for the return.

If you have any questions or need more information, do not hesitate to contact us via [email protected].

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