Frequently Asked Questions
If you need help, we have a list of frequently asked questions. We strive to provide you with the best shopping experience possible. Click on a question below to view the answer.
How can I make changes to my order?
How can I pay for my order?
MasterCard, Visa, Visa Electron, and American Express
In certain cases, and to prevent potential fraud, Pitk Pelotas S.L. reserves the right to request a specific form of payment from a customer if the buyer's identity is not adequately verified.
Can I return an item?
How long will it take for my order to arrive?
Do I need a user account to make a purchase?
Can I make an offline purchase?
Is it safe to shop at Elina Pilates?
Are taxes included in the products?
What warranty do the products have?
You can find all the information in the "Warranty and Returns" section.
Still have questions?
Reach out to us on the contact page.