Frequently Asked Questions

If you need help, we have a list of frequently asked questions. We strive to provide you with the best shopping experience possible. Click on a question below to view the answer.

If you need to change something in your order, please contact us immediately. We typically process orders within 2 to 4 hours, and once your order has been processed, we may not be able to make any changes.
Customers can choose to pay for their purchases using:
Credit Card:
MasterCard, Visa, Visa Electron, and American Express
In certain cases, and to prevent potential fraud, Pitk Pelotas S.L. reserves the right to request a specific form of payment from a customer if the buyer's identity is not adequately verified.
Visit our returns and exchanges page for more information.
Delivery times will depend on your location. Once payment is confirmed, your order will be packaged. Delivery can be expected within 2 business weeks.
It is not required to create an account. However, having an account provides for easier payment, the ability to create and send a wishlist, and a personalized shopping experience.

By phone: Call (305) 447-7569

By email: Send your order to team@elinapilates.com

Our store has an installed SSL Digital Certificate, which means that all connections between any page on our store and your device are made using a secure HTTPS protocol. This ensures that all information is encrypted and cannot be deciphered.
The prices of the products displayed on the Elina Pilates website include the Value Added Tax (VAT) applicable according to the user's member state. Purchases made by individuals or legal entities residing in non-EU member states are exempt from VAT.

You can find all the information in the "Warranty and Returns" section.

Still have questions?

Reach out to us on the contact page.