How to buy 

In elinapilates.com, you can place your order online, by phone, by mail or fax.

On-line orders

Buy safely in our online shop:

• Simply click the item you want to buy.
• When you are ready to complete the order, click the "Confirm" button to signal the truck symbol at the top right of the page
• Then click the button "Go to Checkout" to complete your order
• Then you will be taken to our secure shopping process where you will be prompted to enter your delivery address and payment.
• Once you submit your order, we will confirm via email.

We use the latest technology to ensure safe processing of your order. We use a secure SSL communication technology to ensure that your personal information and payment details are encrypted before sending.

Phone orders

If you prefer to order by phone, call us at (305) 447-7569 and our team will process your order quickly and efficiently. Calls are charged at standard national rate. If you need help before placing your order, our Customer Service team is highly trained and always available to provide specialized knowledge and advice about our products.

Schedule:

• Monday - Thursday - 9 a.m. 8 p.m. GMT
• Friday - 9 a.m.- 6 p m. GMT
• Saturday - Closed
• Sunday - Closed

Outside these hours, you can leave a message on the answering machine and we will contact you as soon as possible.

What is the deadline for a shipment out on the same day?

To ensure we can send your package the same day, place your order before 3 p.m.

Can you modify or add products to an order already made?

We introduce any changes in your order, as long as we have not shipped yet. If you want to make a change in your order, we recommend you to call us (rather than write an email) as soon as possible after placing your order. But you cannot add items.

Will I receive order confirmation?

If you place an order on-line (no phone) we will send you a confirmation email. It is important that you check all details carefully to ensure that your order is correct.

I am trying to place an order online, but my credit / debit card is not accepted.

First, make sure your billing information match your card details exactly. If you still have problems, call us and we will try to figure out what the problem is. Be careful when trying to send the order too many times because the card issuer can cancel your card automatically.

How can I cancel my order?

If you want to cancel it, is best to call us as soon as possible after placing your order and we will do everything possible to cancel it before we ship it. If your item has already been sent, you will have to follow our return procedure, and you will be responsible for the shipping and return costs.

Cancel before shipment

To cancel your order before shipment, we recommend that you contact us by phone as soon as possible after placing your order and we will do everything possible to cancel it before we ship it.

Cancel after shipment

If you want to cancel your order after shipment, you will have to wait until you receive your order and then follow our return procedure and you will be responsible for the shipping and return.

How do I know if I can place an order safely?

We take online security seriously; we use the latest technology to ensure secure ordering process. We use https protocol in all communications to ensure that personal information and payment details to be encrypted before being sent.

What payment methods are accepted?

We accept:

• Credit Card / Debit Card (Stripe)
• Wire transfer

Is there a privacy policy?

Yes, we respect your privacy and are committed to maintaining it. For more information on our privacy policy, see our privacy policy section.