Help

How to Buy Online

To make a purchase, the user must add to his “shopping cart” the items he wants to purchase and follow the purchase process steps defined in our website. Once the process, which includes the registration process in the website to be able to identify the buyer, the recording of the order in the database and the telematical notification to the administrator of the order in order to be processed, is done, the buyer will receive a confirmation via e-mail informing him that the order has been received.

The present general contracting conditions apply to the placed orders.

How to Buy Offline

By phone: Call 2037 691 213
By email: Send your order to info@elinapilates.com

Secure shopping

Our store has a SSL Digital Certificate installed that makes that all the connections between any page of our store and your device are done using HTTPS secure protocol. That means that all the information goes encrypted and cannot be deciphered.

Applicable taxes

The prices of the products displayed in the www.elinapilates.com website include the Value Added Tax (VAT) to apply (+21%). The purchases done by natural or legal persons resident in states not member of the Europe Union, will be exempt from VAT.

Payment methods

The customer can freely chose to pay the purchases made using:

• Credit card (MasterCard, Visa and Visa Electron)
• Wire transfer

In certain cases and to prevent possible frauds, Pitk S.L. reserves the possibility of requesting to a client a specific payment method, in case the identity of the buyer is not conclusively proven.

Shipping methods and costs

We ship the orders to our customers through DB Schenker transport company.

The delivery date in customer´s address depends on the availability of the product and the shipping: 48h and 96h.

We ship our product to:

• United Kingdom

The shipping costs are:

• Orders under 300€ (VAT not included): Between 10 and 15 € (VAT not included)
• Orders over 300€ (VAT included): FREE shipping.

Carriage fee included at street level. For special transport needs, please consult.

Warranty and Refunds

You can find all the information in the “Warranty and Refunds” section.