Help

How to Buy Online

To make a purchase, the user must add in their "shopping cart" the items they wish to purchase and follow the steps of the purchase process that are defined on our website. To place an order you have 2 options:

1. Register as a user of our store, that way you will only need your username and password to buy again
2. Make a purchase without registration, you will have to fill in all the information in each order you make.

At the end of this process the order is registered in the database and the administrator is notified via telematics to be processed, the buyer will receive a confirmation via email for information that his order has been received.

The present general contracting conditions apply to the placed orders.

How to Buy Offline

By phone: Call +34 948 310791
By email: Send your order to info@elinapilates.com

Secure shopping

Our store has a SSL Digital Certificate installed that makes that all the connections between any page of our store and your device are done using HTTPS secure protocol. That means that all the information goes encrypted and cannot be deciphered.

Applicable taxes

The prices of the products displayed on the website www.elinapilates.com, include the Value Added Tax (VAT) applicable according to the user's member state. Purchases made by individuals or legal entities resident in non-member states of the European Union, will be exempt from VAT.

VAT applied to customers from the European Union

As a result of the entry into force on 1 July 2021 of the new "VAT Directive (EU) on e-commerce (2017/2455)", the VAT that we apply to natural or legal persons (without intra-community VAT) from EU member states, is the equivalent VAT in the country of destination.

Important: It is for this reason that the final price applied may vary from the price with VAT indicated in the promotional banners located in our online shop, we are working to adapt to this new situation

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Payment methods

The customer can freely chose to pay the purchases made using:

• Credit card (MasterCard, Visa and Visa Electron)
• PayPal
• Wire transfer
• Financing with Klarna

In certain cases and to prevent possible frauds, Pitk S.L. reserves the possibility of requesting to a client a specific payment method, in case the identity of the buyer is not conclusively proven.

Shipping methods and costs

We ship the orders to our customers through DB Schenker transport company.

The delivery date in customer´s address depends on the availability of the product and the shipping area. For Portugal, the general delivery time is from 24 to 72 h. For the rest of European countries it can vary between 7/10 work days.

We ship our product to:

• Mainland Portugal
• Germany
• Belgium
• Croatia
• Denmark
• Finland
• France
• The Netherlands
• Italy
• Switzerland
• Albania
• Australia
• Bulgaria
• Slovakia
• Slovenia
• Estonia
• Greece
• Hungary
• Ireland
• Latvia
• Lithuania
• Macedonia
• Montenegro
• Norway
• Poland
• Czech Rep.
• Romania
• Servia
• Sweden

The shipping cost for Europe vary depending on the weight and destination of the order.

Carriage fee included at street level. For special transport needs, please consult.

Warranty and Refunds

You can find all the information in the “Warranty and Refunds” section.