Warranty and Refunds

The products have a 2 year warranty against manufacturing defects.

Right of Withdrawal

The buyer will have a maximum period of 7 working days since the delivery of the product to withdraw, totally or partially, from the purchase of the product in accordance with the applicable legislation.

Upon the completion of the 7 working days period, Pitk S.L. will not accept returns because of withdrawal of products purchases.

The buyer will not have the right to withdrawal in the cases established in the applicable regulation.

In the event of withdrawing the purchase of a product, the following requirements must be met:

1. The product must be in the same condition in which it was delivered, and must have the instructions, documentation, accessories and its original packaging and labeling, in order to guarantee the return of the products in perfect condition.
2. No product with reasonable suspicion of having been used shall be eligible under this rights.
3. A copy of the proof of purchase and the delivery note of the products must be included inside the package, where the returned products and the reason for the return should be marked too.
4. Communicate via e-mail to www.elinapilates.com the beginning of the return process at info@elinapilates.com address.

If the reason of the return is not attributable to Pitk, S.L., the buyer will bear with all the shipping and collection costs. Even though the shipping charges were not initially charged. Once the return procedure has been completed by the buyer, Pitk, S.L. will schedule the collection of the products and will inform the consumer by email of the date and time in which the collection will take place, as well as the cost of it.

Pitk S.L. will not be responsible of the costs and expenses incurred to the buyer for the returns of the products, when done without following the established procedure.

Reimbursement of the price of the products

Whenever the buyer has followed the procedure and the requirements established in this General Conditions have been fulfilled, Pitk S.L. will reimburse the price paid by the buyer for the corresponding returned products.

The buyer shall not be entitled for the reimbursement of the price of the returned products which are not in the same conditions in which they were delivered, in case the procedure has not been followed or if the requirements established in these General Conditions have not been fulfilled.

Partial returns of an order will result in partial price reimbursements.

Pitk S.L. will manage the price return order through the same payment system used by the buyer for the purchase of the products, within forty eight (48) hours since the confirmation of the arrival of the returned order to the warehouse.

Return of defective products

ANY DAMAGE TO THE PRODUCT or missing and/or erroneous items must be reported within 48 hours of receipt.

The buyer will be entitled to the reimbursement of the price of defective products and of the delivered products if they don’t correspond to the ordered ones.

In these cases, the return of the products to Pitk S.L. should be done by the buyer following the same procedure established in the “Right of Withdrawal” section, although the buyer will not be responsible for the costs of returning those products.

As long as the buyer has followed the established procedure and the established requirements in these General Conditions have been fulfilled, Pitk S.L. will reimburse the corresponding paid price for the returned products that are defective or for the products that doesn’t correspond with the products of order done by the buyer.

If the product arrives with any visible sign of defect in the packaging or breakage signs, is very important that the buyer doesn´t sign the delivery note to the carrier and automatically returns the product, otherwise the return will not be assumed by Pitk S.L.